Shipping Policy

The customer (“user”) will usually get their items in 3-5 business days for non-bulky items, and 5 to 10 business days for bulky items after the order has been confirmed. After user payment is authorized, it can take up to 2 days for AlfaMall’s merchant to process user order and ship it. AlfaMall’s Merchants do not ship to P.O Boxes. Delivery can take longer in remote areas in Pakistan or due to force majeure event.

SHIPPING CHARGES

Based on the product/item size and/or weight, certain items may incur a shipping charge. Any additional charges will be added to the final cart before your checkout. If order is dispatched and then returned, Shipping charges are non-refundable. In case of partial delivery, the shipping charges incurred are non-refundable as well.

BACKORDERS

If the merchandise/item/product as user has selected is currently not in stock, AlfaMall’s Merchant will provide the user an expected shipping time at checkout or by a follow-up email or may refund the amount.

MULTIPLE SHIPMENTS

If multiple merchandise/item/product/services ordered by user via AlfaMall, which may be fulfilled from various locations, so items may arrive separately and on different date and time. User will not pay additional shipping charges under these circumstances. The original shipping charge that user has been charged with will simply be split across the multiple packages when the order is charged.

REASONS FOR SHIPMENT DELAYS

If user’s order will be delayed for any reason, AlfaMall merchant will contact user directly via notification (SMS/Email or In-App). Following are some of the reasons why a delay might happen:

• Incorrect address has been entered in the shipping details when placing the order
• Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes AlfaMall will require personal detail verification before dispatching orders, and this may delay shipping
• Payment in advance is not yet verified via the system
• Financing Plans may require time for verification and approval

VIEW & TRACK ORDERS

Once user order is dispatched they receive an update from AlfaMall containing the tracking number/link. If user does not receive this update and would like to obtain the tracking number, user can login to the account and view their Order Details or contact-us using in-App service, call us on our helpline or email at contactus@bankalfalah.com

Once user has the tracking number, they can track the parcel by clicking on the tracking link. As a standard please allow a maximum of 12 hours for the package to register in the system before attempting to track parcel.